Purpose To better meet people's information
needs under the public health crisis, this study explored the information needs
and seeking behavior of college students in the context of the COVID-19
pandemic. Design/methodology/approach This research utilized a survey and the
convenience snowball sampling method. A sample of 400 college students was
obtained. Findings The results revealed that college students have paid great
attention to COVID-19-related information. They sought the information mainly
for personal protection, obtaining the latest information and seeking
information for family and friends. Their COVID-19-related information needs
were diverse; at different stages, the concerns were different. Social media
and mass media were both found to be the most useful tools for seeking COVID-19
information. Too much repetitive information, unclear authoritative and
reliable informational sources, and difficulties in judging the authenticity of
the information were the most common obstacles for them in information seeking.
Nevertheless, the majority of the students agreed that they were very satisfied
and somewhat satisfied with the current information services. This did not
affect the students' understanding of the importance of health services
provided by libraries. Originality/value Insights into the people's information
needs and information-seeking behavior of this study could help the information
providers to offer appropriate information in better ways to improve the
public's virus protection capabilities and maintain the stability of social
Huang,Kun,Hao,Xijia,Guo,Miao,Deng,Jingyuan,Li,Lei.A study of Chinese college students'
COVID-19-related information needs and seeking behavior[J]Aslib Journal of Information Management,2021,08.